The safety and well-being of our guests and staff is a top priority and we have implemented new hygiene procedures above and beyond our usual protocols, as well as social distancing measures in-line with government and public health advice.
Upstairs@33 has always been a clean and safe environment, and we continue to follow the latest advice and guidelines for cleaning. To make sure guests are safe and reassured when staying at Upstairs@33 we have the following measures in place:
Given the flexibility our guests need under the current circumstances, we will operate a flexible cancellation policy based on each guest’s situation. To discuss your booking should you need to cancel, please contact us on firstname.lastname@example.org
Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.
Coronavirus NHS QR codes will be on displayed in all rooms and we ask all guests to scan them using the NHS app when they enter.